Privacy

Privacy Policy

Last updated: September 6, 2025

This Privacy Policy describes how Rodríguez Vega Dental (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our Site, use our clinical or administrative services, or make a purchase at rodriguezvegadental.com (the “Site”), as well as when you communicate with us regarding the Site or the clinic (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” mean you as a user of the Services, whether you are a patient, customer, website visitor, or another individual whose information we have collected in accordance with this Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised version on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect (and have collected over the past 12 months) personal information about you from a variety of sources, as described below. The information we collect varies depending on how you interact with us.

In addition to the specific uses described below, we may use your information to communicate with you, improve the Services, comply with legal obligations, enforce our terms of service, and protect our rights, the Services, and those of other users.

What Personal Information We Collect

Information We Collect Directly from You

Information you provide to us directly through the Services may include:

  • Contact details: name, address, phone number, email address.

  • Appointment and payment information: appointment date, billing address, payment confirmation, email address, phone number.

  • Online account information: username, password, security questions.

  • Basic clinical and administrative information: information related to dental treatments and services requested.

  • Support information: the content of messages, calls, or contact forms sent to our team.

Information We Collect Automatically

We may collect usage data through cookies, pixels, and similar technologies. This data may include your device and browser, IP address, network connection, and details about your interaction with the Site.

Information We Obtain from Third Parties

We may receive information from:

  • Web service providers (such as Shopify).

  • Payment processors (credit or debit card, billing address).

  • Marketing and analytics partners that use tracking technologies.

How We Use Your Personal Information

  • Providing dental and administrative services: processing payments, confirming appointments, coordinating reminders, and managing accounts and records.

  • Necessary communications: appointment reminders and notifications related to treatments or clinical services.

  • Optional marketing and communication: sending information about new services or promotions, always with the option to unsubscribe.

  • Security and fraud prevention: detecting and responding to fraudulent or unlawful activity.

  • Patient care and service improvement: responding to inquiries and improving the clinical and administrative experience.

Confidentiality of Health Information

For clinical or health information related to dental services, we comply with applicable confidentiality and data protection standards in Puerto Rico and the United States, and treat such information with the highest level of security.

Cookies

We use cookies to operate and improve the Site. Cookies allow us to remember preferences, run analytics, and personalize your experience. You may disable them in your browser, though some features may no longer be available.

How We Disclose Personal Information

We may share information in the following circumstances:

  • With vendors that provide services on our behalf (payment processors, support, cloud storage).

  • With marketing partners (only with your consent).

  • With affiliates or within our corporate group.

  • When required by law (court or regulatory orders).

We do not use or disclose sensitive personal information without your consent.

Minors

Our Services are not directed to minors without the consent of a parent or guardian. Any personal information relating to minor patients will be collected and processed only with the express authorization of their parents or legal guardians.

Data Security and Retention

We implement reasonable security measures, but no system is completely secure.

We will retain your personal information for as long as necessary to fulfill the purposes set out in this Policy, including legal, regulatory, and clinical obligations. For clinical records, we comply with the minimum retention periods required by Puerto Rico law.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data.

  • Request the deletion or correction of your data.

  • Request data portability.

  • Restrict or object to the processing of your data.

  • Withdraw your consent at any time.